{"id":394,"date":"2021-05-29T20:11:08","date_gmt":"2021-05-30T03:11:08","guid":{"rendered":"https:\/\/otessa.org\/2021\/?page_id=394"},"modified":"2021-05-30T17:19:14","modified_gmt":"2021-05-31T00:19:14","slug":"help-faq","status":"publish","type":"page","link":"https:\/\/otessa.org\/2021\/help-faq\/","title":{"rendered":"Help\/FAQ"},"content":{"rendered":"<p>Many of the systems that we are using for OTESSA21 are not under our control, but the Congress organizers have provided help resources, including live chat for those who are having difficulty with the <a href=\"https:\/\/congress2021.ca\">congress site<\/a> or the <a href=\"https:\/\/www.virtualeventplace.com\/en?t=\/tradeshow\/index&amp;page=lobby&amp;id=1604424001665\">event platform<\/a>.<\/p>\n<!--themify_builder_content-->\n<div id=\"themify_builder_content-394\" data-postid=\"394\" class=\"themify_builder_content themify_builder_content-394 themify_builder tf_clear\">\n    \t\t\t\t<div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_7yrf688 tb_first tf_w\">\n\t\t\t\t\t\t<div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n\t\t\t\t\t\t<div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_kbf1691 first\">\n\t\t\t\t\t<!-- module accordion -->\n<div  class=\"module module-accordion tb_dbtl95 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion   tb_default_color\">\n\t\t    <li>\n\t\t\t<div class=\"accordion-title tf_rel\">\n\t\t\t\t<a href=\"#acc-dbtl95-0\" class=\"tb_title_accordion\" aria-controls=\"acc-dbtl95-0-content\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCongress  FAQ and Registration\t\t\t\t<\/a>\n\t\t\t<\/div><!-- .accordion-title -->\n\t\t\t<div id=\"acc-dbtl95-0-content\" data-id=\"acc-dbtl95-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n\t\t\t\t\t\t\t\t\t<div class=\"tb_text_wrap\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/congress2021.ca\/register\/faqs\">The Congress website has a detailed FAQ listing accessible here.<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div><!-- .accordion-content -->\n\t    <\/li>\n\t\t    <li>\n\t\t\t<div class=\"accordion-title tf_rel\">\n\t\t\t\t<a href=\"#acc-dbtl95-1\" class=\"tb_title_accordion\" aria-controls=\"acc-dbtl95-1-content\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find OTESSA21 presentations?\t\t\t\t<\/a>\n\t\t\t<\/div><!-- .accordion-title -->\n\t\t\t<div id=\"acc-dbtl95-1-content\" data-id=\"acc-dbtl95-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n\t\t\t\t\t\t\t\t\t<div class=\"tb_text_wrap\">\n\t\t\t\t\t\t<p>If you registered for Congress and OTESSA prior to May 26, you received an email confirmation of your registration AND after May 27, you should have received a second email with a link to the event platform along with a temporary password for you to log in.<\/p><p>If you registered for Congress and OTESSA on or after May 27, you should have received one confirmation email that included a link to the event platform and your temporary password.<\/p><p>Once you have signed into the event platform for the first time, <a href=\"https:\/\/www.virtualeventplace.com\/en?t=\/tradeshow\/index&amp;page=booth&amp;bid=1618234045859\">you can access OTESSA21 at this link<\/a> then click &#8216;Auditorium&#8217; on the left or right side of the OTESSA21 welcome desk (the landing page for OTESSA21 within the event platform).<\/p><p>If you are on the main &#8216;Lobby&#8217; page, you can access the OTESSA21 Welcome Desk by clicking &#8216;Your Conference&#8217; in the top menu or the left sidebar menu. OTESSA21 is in &#8216;Association Hall B.<\/p><p>You may also use the chat module at the bottom of the Congress Lobby (8:00 AM &#8211; 3:00 PM MDT) or the OTESSA21 Welcome Desk (Monday, 8:30 AM &#8211; 12:00 PM MDT; Tuesday &#8211; Thursday, 9:00 AM &#8211; 12:00 PM MDT), or email info.congress21@gmail.com (for Congress questions) or conference@otessa.org (for OTESSA questions).<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div><!-- .accordion-content -->\n\t    <\/li>\n\t\t    <li>\n\t\t\t<div class=\"accordion-title tf_rel\">\n\t\t\t\t<a href=\"#acc-dbtl95-2\" class=\"tb_title_accordion\" aria-controls=\"acc-dbtl95-2-content\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tConnecting with #OTESSA21 participants backchannel (Mattermost).\t\t\t\t<\/a>\n\t\t\t<\/div><!-- .accordion-title -->\n\t\t\t<div id=\"acc-dbtl95-2-content\" data-id=\"acc-dbtl95-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n\t\t\t\t\t\t\t\t\t<div class=\"tb_text_wrap\">\n\t\t\t\t\t\t<p>Participants and presenters are encouraged to engage in conversation outside of the event platform using <a href=\"https:\/\/twitter.com\/hashtag\/OTESSA21\">#OTESSA21<\/a> on Twitter or elsewhere.<\/p><p>You are also invited to join our Mattermost server. An invitation was sent via email on Sunday, May 30 under the heading &#8216;OTESSA21 Conference Tips&#8217;.,<a href=\"https:\/\/chat.opened.ca\/otessa\"><\/a><\/p><p>You can join by clicking the link in the email, and then creating an account name and password.<\/p><p>NOTE: this link should only be clicked on a laptop or desktop machine. Using a phone or tablet may throw errors.<o:p><\/o:p><a href=\"https:\/\/chat.opened.ca\/signup_user_complete\/?id=qix3ybqjc3nc78pcye43p6obmy\"><span><\/span><\/a><o:p><\/o:p><\/p><p>Once an account is created, Mattermost works well on mobile devices, including apps if you want them.<o:p><\/o:p><\/p><p><a href=\"https:\/\/docs.mattermost.com\/help\/getting-started\/welcome-to-mattermost.html#the-basics\">We find the \u201cofficial\u201d documentation is as good as any in explaining how to join or start channels, notifications, etc<\/a>\u2026 and only takes a few minutes to look over the essentials.<o:p><\/o:p><\/p><p><a href=\"https:\/\/docs.mattermost.com\/help\/getting-started\/welcome-to-mattermost.html#the-basics\"><\/a><o:p><\/o:p><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div><!-- .accordion-content -->\n\t    <\/li>\n\t\t    <li>\n\t\t\t<div class=\"accordion-title tf_rel\">\n\t\t\t\t<a href=\"#acc-dbtl95-3\" class=\"tb_title_accordion\" aria-controls=\"acc-dbtl95-3-content\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere are the abstracts?\t\t\t\t<\/a>\n\t\t\t<\/div><!-- .accordion-title -->\n\t\t\t<div id=\"acc-dbtl95-3-content\" data-id=\"acc-dbtl95-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n\t\t\t\t\t\t\t\t\t<div class=\"tb_text_wrap\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/otessa.org\/2021\/program\">You can access the most up-to-date program on the OTESSA21 website.<\/a> We have published all abstracts and up-to-date presenter information there.<\/p><p>The metadata on the left side of each individual abstract is live, so if you click on a presenter&#8217;s name, you will be taken to a listing of all of their presentations.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div><!-- .accordion-content -->\n\t    <\/li>\n\t\t    <li>\n\t\t\t<div class=\"accordion-title tf_rel\">\n\t\t\t\t<a href=\"#acc-dbtl95-4\" class=\"tb_title_accordion\" aria-controls=\"acc-dbtl95-4-content\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat other events are happening at Congress?\t\t\t\t<\/a>\n\t\t\t<\/div><!-- .accordion-title -->\n\t\t\t<div id=\"acc-dbtl95-4-content\" data-id=\"acc-dbtl95-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n\t\t\t\t\t\t\t\t\t<div class=\"tb_text_wrap\">\n\t\t\t\t\t\t<p>There are many open events that you are welcome to enjoy. We have provided links on the OTESSA21 site, <a href=\"https:\/\/www.virtualeventplace.com\/en?t=\/tradeshow\/index&amp;page=auditorium&amp;id=1604424001665\">but you can also find listings here.<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div><!-- .accordion-content -->\n\t    <\/li>\n\t    <\/ul>\n\n<\/div><!-- \/module accordion -->\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Many of the systems that we are using for OTESSA21 are not under our control, but the Congress organizers have provided help resources, including live chat for those who are having difficulty with the congress site or the event platform. Congress FAQ and Registration The Congress website has a detailed FAQ listing accessible here. Where [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/otessa.org\/2021\/wp-json\/wp\/v2\/pages\/394"}],"collection":[{"href":"https:\/\/otessa.org\/2021\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/otessa.org\/2021\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/otessa.org\/2021\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/otessa.org\/2021\/wp-json\/wp\/v2\/comments?post=394"}],"version-history":[{"count":9,"href":"https:\/\/otessa.org\/2021\/wp-json\/wp\/v2\/pages\/394\/revisions"}],"predecessor-version":[{"id":415,"href":"https:\/\/otessa.org\/2021\/wp-json\/wp\/v2\/pages\/394\/revisions\/415"}],"wp:attachment":[{"href":"https:\/\/otessa.org\/2021\/wp-json\/wp\/v2\/media?parent=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}