Help/FAQ – #OTESSA21

Many of the systems that we are using for OTESSA21 are not under our control, but the Congress organizers have provided help resources, including live chat for those who are having difficulty with the congress site or the event platform.

Congress FAQ and Registration
Where can I find OTESSA21 presentations?

If you registered for Congress and OTESSA prior to May 26, you received an email confirmation of your registration AND after May 27, you should have received a second email with a link to the event platform along with a temporary password for you to log in.
If you registered for Congress and OTESSA on or after May 27, you should have received one confirmation email that included a link to the event platform and your temporary password.
Once you have signed into the event platform for the first time, you can access OTESSA21 at this link then click ‘Auditorium’ on the left or right side of the OTESSA21 welcome desk (the landing page for OTESSA21 within the event platform).
If you are on the main ‘Lobby’ page, you can access the OTESSA21 Welcome Desk by clicking ‘Your Conference’ in the top menu or the left sidebar menu. OTESSA21 is in ‘Association Hall B.
You may also use the chat module at the bottom of the Congress Lobby (8:00 AM – 3:00 PM MDT) or the OTESSA21 Welcome Desk (Monday, 8:30 AM – 12:00 PM MDT; Tuesday – Thursday, 9:00 AM – 12:00 PM MDT), or email info.congress21@gmail.com (for Congress questions) or conference@otessa.org (for OTESSA questions).
Connecting with #OTESSA21 participants backchannel (Mattermost).

Participants and presenters are encouraged to engage in conversation outside of the event platform using #OTESSA21 on Twitter or elsewhere.
You are also invited to join our Mattermost server. An invitation was sent via email on Sunday, May 30 under the heading ‘OTESSA21 Conference Tips’.,
You can join by clicking the link in the email, and then creating an account name and password.
NOTE: this link should only be clicked on a laptop or desktop machine. Using a phone or tablet may throw errors.
Once an account is created, Mattermost works well on mobile devices, including apps if you want them.
We find the “official” documentation is as good as any in explaining how to join or start channels, notifications, etc… and only takes a few minutes to look over the essentials.
Where are the abstracts?
What other events are happening at Congress?